Continuing Education Policies

Attendance and engagement

In order to provide you with the minimum required training hours, it is important that you pass all modules.

Our courses are designed to be interactive and engaging for our participants. It is therefore an expectation that you participate in course activities, including dialogue with the course instructor and peers, mock coaching activities, and experiential learning exercises. Please refer to the code of conduct for additional details.

Partial Completion Policy

At this time, we are not able to offer credit for partial completion of a course. You must complete the entire course to receive credit. Individuals with questions about this policy are encouraged to contact

Transfer of Credit Policy

We are not able to accept partial course credit from other organizations or programs. Individuals with questions about this process should contact


You may reschedule one time only at no additional charge, but you must notify Human eSources Training Department via email 14 days prior to the start of the program at Human eSources will work with you on a new set of dates for the course.

If you reschedule after the 14-day cutoff, a fee of $250 will be due immediately for each instance.

If you have an emergency or become ill and are not able to complete a module, please contact your instructor immediately and email Human eSources will endeavor to rebook you with a different cohort.

Code of Conduct

Participants are expected to conduct themselves in a professional manner during all sessions. This includes, but is not limited to:

  • Arriving on time to sessions.
  • Attending live sessions when possible.
  • Having your camera on for virtual live sessions.
  • Participating fully in sessions. This includes being prepared for the session, involving yourself in discussions and activities, assuming responsibility for your learning, and contributing to the learning of others.
  • Engaging in discussions with integrity and honesty.
  • Being respectful of your fellow participants and instructors, including silencing your cell phone, not texting, and other disruptive behaviors.
  • Embracing diversity and inclusion while respecting the dignity and humanity of others.

Payment/Fees Policy

All registrations are secured on a first-come, first-served basis. Your registration in a course is dependent upon receipt of full payment. We accept payment by credit card only. All payments will be in US dollars.

Refund Policy

Cancellation of a course must be made a minimum of 14 business days prior to the course to be eligible for a full refund. Cancellations made less than 14 days before the course are not eligible for a refund. Written notice of cancellation shall be effective on the date the withdrawal is received by Human eSources. Refunds will be made within 14 days following receipt of cancellation or withdrawal requests.

In the event that Human eSources must cancel a class, we will give you as much advance notice as possible. Human eSources will make every effort to accommodate your needs and rebook you in a different class. Refunds are offered on a case-by-case basis if rescheduling is not possible.

Registration Modifications

Modifications to registration, including substitutions of participants or transfer of course dates, must be completed 14 days before the program start date. Participants may contact Human eSources to modify their registration at Course changes will be allowed as long as there are spots available.

Statement on Ethics, Integrity, Transparency

As an ICF Accredited provider, our organization adheres to and emphasizes the International Coaching Federation Code of Ethics. The ICF Code of Ethics describes the ICF core values, ethical principles, and standards of behavior for all lCF professionals. Meeting these ethical standards of behavior is the first of the ICF core coaching competencies. You can read more about the ICF Code of Ethics here.

Additionally, Human eSources commits to acting with integrity and transparency. We hold ourselves and our participants to the highest level of integrity and strive to be as transparent as possible by explicitly stating measures being taken to provide programs in an ethical manner. We do not believe in using manipulative or dishonest sales tactics and strive to provide a safe and ethical sales process. Further, we work to provide fair and equitable pricing for all programs to ensure access and quality of coaching education.

General Disability Policy

Human eSources supports individuals with disabilities and is committed to providing disabled individuals with reasonable accommodation. In addition, Human eSources prohibits discrimination on the basis of disability and ensures equal opportunity for all qualified individuals with disabilities. Human eSources is committed to providing reasonable accommodations in compliance with all local, state/territory, and federal laws. Individuals with questions about this policy, or who wish to request accommodation should contact our Program administrator at

Our goal is to create a learning environment which meets the needs of each individual student. We are able to accommodate a variety of learning disabilities to make our program more accessible. Please contact Tamara Jensen at before enrolling to determine if your needs can be met.

Diversity, Inclusion, Belonging and Justice Policy

As a member of the ICF community, Human eSources ascribes to the core values of integrity, excellence, collaboration and respect. The foundation of these values is a shared commitment to diversity, inclusion, belonging and justice.

We place diversity, inclusion, belonging and justice at the forefront of every decision we make within our organization. We are committed to valuing the unique talents, insights and experiences that every client brings to the world.

Non-Discrimination Policy

It is the policy of Human eSources that

  • Recruitment and hiring of all personnel is conducted without discrimination against any individual with regard to race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
  • All staff and personnel will not discriminate against any employee or participant because of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
  • All individuals are welcome to participate, regardless of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
  • All employees, students, and other participants should be able to enjoy an environment free of discrimination and harassment. This includes, but is not limited to, discrimination or harassment in the areas of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. Our organization does not, and will not, tolerate conduct by any employee, student, volunteer, contractor, visitor, or vendor which unreasonably interferes with an individual’s ability to learn in a welcoming environment.

Participants who wish to report discrimination are encouraged to follow the Human eSources grievance policy. Human eSources will promptly investigate all claims and reports of inappropriate conduct.

Grievance Policy

Human eSources seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behavior. All grievances will be addressed to the best of our ability to prevent further problems. A process for filing grievances can be found below:

  1. A participant should first attempt to resolve the issue directly with the educator/trainer, staff, or participant with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to step 2.
  2. If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the program administrator at within 14 business days. The program administrator will review the issue and talk to the participant within 2 business days of receiving the complaint. The program administrator will work with all parties involved to resolve the issue.

Participation Policy

Success in our program requires a full commitment by all participants. By enrolling in this course, participants agree to be fully present during all sessions and participate to the best of their ability. This includes arriving on time, abiding by the code of conduct, and engaging in course activities.


If you have any concerns related to Human eSources continuing education, they can be emailed to